FAQ


 

 Do you make Bridesmaids & Flower Girl Headpieces too? I`d like them to coordinate with me?

 Yes we do.

Just drop me an email info@fifthandspring.co.uk and we can make any of our gorgeous styles for your Girls!

  I love your headpieces but I’m getting married in two weeks, what can I do??

 If your order is super urgent, we will be happy to do our very best to help you.

Please email me to discuss the options.

A priority order may be available, subject to the time of year, the amount of bespoke orders we are working on at any given time, and the availability of our precious supplies.

What is the best way to get you?

 Email us at info@fifthandspring.co.uk and we get straight back to you.

Do you accept custom changes/additions to a piece I love ?

Yes we do! That`s right up our street in fact! Please email us with any custom requests or if you would like to order a bespoke piece, and will usually get back to you within 24 hours (weekdays) to discuss how we can help you.

 What does it cost to make changes to one of your existing designs?

 Minor changes to the Headpiece don't cost a thing.

Other changes, such as adding flowers/crystals/rhinestones/charms, using different flowers, using a more expensive or specially sourced bead/metal/trim/fabric or increasing the size of a piece may incur a small extra cost. 

How can designs be adapted?

 You may want to alter from a Halo to a Vine …or a ribbon tie…or pair down a design for your Bridesmaids? Change to be a more relaxed honeymoon beach piece …or Festival or Prom?..

Add some more sparkle or reduce what's there if you prefer something simpler.

Custom colour, smaller leaves, something heavier, lighter, change the crystal colour…Gold...Silver or Rose Gold colours to choose from too!

The possibilities are endless and so exciting!!

Contact us with your requirements before ordering – we would love to help you.

How much is a bespoke piece?

 The price of a bespoke piece can vary depending on the amount of work involved in developing the piece, the time used to make the design & the materials used and whether they are specially sourced for you.

Please email me with what you have in mind so we can discuss all the options and I can send you a quote for your truly individual piece.

What if I'm not sure what I want, or what suits me?

 No problem if you don't know exactly what you want! You have the perfect dress, now let us help you to find the perfect finishing touch!

Mail us some images you like, your Pinterest board maybe… tell me about the style and theme of your wedding, 'THE' DRESS!!.. etc. We would be delighted to help you find your perfect Headpiece that will suit you perfectly.

How do I know that the Headpiece colour matches my dress …and the Bridesmaids?

 We understand that colours may appear different on different screens and devices, if your not sure send us an email with your address and I'll post you a few small samples so you can check it before you order.

 Can I return my order ?

 You can return any unused, undamaged items. You must email prior to returning them and send them no later than 7 days after you have received them, making sure you return them in the exact packaging that you have received them in, otherwise we cannot accept the return/refund you.

We are unable to offer refunds or exchanges on custom or bespoke orders once they have been made and shipped.

 What forms of payment do you accept?

 We accept Visa, Master Card, American Express or regular account payments. If you would like to pay by bank transfer or Paypal please contact us.

What size are the Halos and Crowns?

All the Halos and Crowns are made to a circumference of 56.5cm, we find that this is the average size BUT if you need larger or smaller please mail us before submitting your order to ensure a perfect fit.

What size are the Bracelets?

Our Stretch Bracelets are 18cm un-stretched – being stretch they will stretch to fit most wrists perfectly.

Our Bangle Bracelets have a hook and ball fastening and are suitable up to wrist size 19cm.

Need a different size just ask and we will make to your size.

 

Want to ask a question? Let us help you! 

 Enquiries - info@fifthandspring.co.uk